At Hodoor World LTD, we take pride in our ability to provide timely delivery of our products to customers worldwide. Whether you are located in Europe, Asia, America, or any other part of the world, we can deliver our high-quality products right to your doorstep in a short period of time.

We source our products from reputable manufacturers all over the world and ensure that the shipping process is as smooth and efficient as possible. Our team works closely with our suppliers to ensure that our inventory is always up to date and ready to be shipped out.

We understand that shipping times can be a concern for our customers, which is why we prioritize fast and reliable shipping. You can rest assured that your order will be shipped out as soon as possible, and you will receive tracking information so you can keep an eye on your package every step of the way.

Additionally, we offer a variety of shipping options to suit your needs. From standard shipping to express delivery, we have options that can accommodate any timeframe or budget.

At Hodoor World LTD, we strive to make the entire purchasing and delivery process as easy and stress-free as possible for our customers. If you have any questions about our shipping policies or would like to inquire about a specific shipping option, please don't hesitate to contact our customer support team. We are always here to help.

TRUSTED PAYMENT 

At our international company, we take pride in providing custom-made products to our customers all around the world. However, we understand that as a new customer, it may be difficult to trust us completely. We want to assure you that we are constantly looking for new ways to earn your trust and provide you with the best service possible.

To begin with, we offer a flexible payment system. We require a prepayment to arrange production, but we can start with as low a part payment as possible until the goods are ready to be shipped. Once the goods are ready, we provide you with photo/video confirmation and transport booking documents. Then, another part of the payment can be made.

Transparency is important to us, which is why we have created a Trustpilot.com account. Every page on our website has a link to this review platform, allowing every visitor to leave a genuine review. Trustpilot reviews cannot be faked or deleted, ensuring that our reviews are authentic. We encourage you to check out our reviews and leave your own feedback here: https://www.trustpilot.com/review/hodoor.world

For further assurance, we have trust agents located in over 40 countries. They are willing to share their experiences with our products and services, providing real reviews that you can trust. If you have any concerns, please don't hesitate to reach out to us and we'll put you in touch with one of our trust agents.

Finally, for those concerned about the authenticity of our products, we can provide a Letter of Commitment from a trusted company. This is particularly relevant for our wheels, where some customers may be worried about receiving fake wheels. The Letter of Commitment provides official confirmation from the authentic supplier, giving you peace of mind.

At Hodoor World LTD, we strive to provide you with high-quality custom-made products and excellent service. We hope that our commitment to transparency and customer satisfaction will earn your trust and loyalty.

PICK UP FROM PLACE OF PRODUCTION 

At Hodoor World LTD, we take pride in providing our customers with the highest quality products that are manufactured across the globe. We understand that timely delivery is critical, and that is why we ensure all orders are picked up directly from the manufacturing facilities.

We know that some customers prefer to use their own shipping companies, and we are happy to accommodate those requests. If you have your own agent, we can prepare your goods and pass them on to your chosen shipping company. Our team will work closely with you and your agent to ensure a smooth and hassle-free experience.

Additionally, we have a network of trusted shipping partners who can deliver our products to any destination worldwide. Our logistics team will work with you to find the best shipping solution for your specific needs, ensuring that your order arrives on time and in perfect condition.

We pride ourselves on offering flexible shipping options that can be customized to meet your specific requirements. Whether you need your order delivered quickly, or you prefer a more cost-effective shipping solution, we are here to help.

At Hodoor World LTD, we are committed to providing our customers with the best possible experience, from the moment you place your order to the moment it is delivered to your door. Contact us today to learn more about our shipping options and how we can help you get the products you need, when you need them.

DOOR TO DOOR WORLDWIDE SHIPPING

At HODOOR, we offer worldwide delivery for all orders. For shipments less than 20 KG or with a value of less than 1000 USD, we use courier companies to deliver the goods. We have partnered with reliable courier services like DHL, FedEx, and TNT to ensure the safe and timely delivery of your orders. However, please note that shipping rates are not fixed and are calculated on a case-by-case basis.

For shipments that exceed 20+ KG or 1000+ USD in value, we recommend using direct airline service, sea shipping, or trucking service, as they are more cost-effective. These methods of delivery require proper planning and coordination to ensure that your goods are delivered on time and in good condition.

If your order is valued at 1000+ USD, customs clearance is required on both sides. Don't worry, we can help you with this process if you need it.

To calculate the shipping cost to your destination, please contact our sales team. We will be happy to assist you and provide you with the most competitive shipping rates. At HODOOR, we are committed to delivering your orders to you quickly, safely, and efficiently.

IMPORT TAXES & DUTIES 

We understand that importing products from another country can be a complicated process, and we want to make it as smooth and easy for you as possible. Here are some important details you need to know:

1. Our basic shipping rates cover export clearance and delivery to the country of destination, but they do not include import taxes and duties in the destination country. It is the customer's responsibility to pay any import taxes and duties that may be imposed by their government or customs agency. Please contact your local customs agency if you are unsure about these charges.

2. However, we understand that dealing with import customs clearance and paying taxes and duties can be a hassle. If you need assistance with these processes, please let us know in advance. As most of our products are valued at $1000 or more, they require export/import customs clearance on both sides. We can help with all of that. When the products arrive in your country, we will prepare all necessary documents and handle the import clearance, pay the duties and taxes on your behalf, and arrange delivery to the installation place. This way, you won't have to deal with any of it. Just let us know in advance, and we'll take care of the rest.

We want to make sure that you have all the information you need to import our products smoothly and without any surprises. If you have any questions or concerns about import taxes and duties, or if you need assistance with import customs clearance, please don't hesitate to contact us. Our team is always ready to help you.

INVOICING

At Hodoor Performance, we take pride in our commitment to transparency and accountability, which is why we ensure that every order you receive from us is accompanied by an invoice. This is our way of ensuring that you have all the necessary documentation and records of your purchase.

In the rare instance that your invoice is not attached to the shipment, there is no need to worry. It simply means that the item was shipped directly from our supplier, and your invoice will be sent to you separately by post. Rest assured that we keep a meticulous record of all our invoices, and we will provide you with a copy upon request, free of charge, from our accounts department.

We understand the importance of having accurate records of your purchases, especially for accounting and tax purposes. Therefore, we encourage you to contact us if you have any concerns about your invoice or if you need a copy for your records. Our dedicated accounts team is always on standby to assist you with any queries you may have.

At Hodoor Performance, we value our customers' trust and satisfaction, and we strive to maintain our high standards of service and professionalism in every transaction. So, if you ever have any issues with your order or invoice, please do not hesitate to reach out to us.

PACKAGING

At Hodoor Performance, we take great pride in ensuring that your orders are delivered to you in perfect condition. That's why we thoroughly check each item before dispatch and use the latest wrapping and packaging machinery available on the market today. Our state-of-the-art machinery allows us to wrap and package your products quickly and securely, so they can reach you without delay.

We understand the importance of packaging when it comes to mail ordering, which is why we take it very seriously. Our packaging is of the highest quality to ensure that your goods reach you in the same condition they were in when they left us. We also take additional steps to ensure the security of your package during transit by using security seals.

In the rare event that your goods are damaged during transit, please contact us immediately and we will do everything we can to resolve the issue. Our goal is to provide you with the best possible service and ensure that you are completely satisfied with your order.

DELIVERY INSURANCE

At our company, we understand how frustrating it can be to receive damaged goods, which is why we take every precaution possible to ensure safe and secure packaging. However, we do acknowledge that unfortunately, on rare occasions, items can be damaged in transit. That is why we offer insurance on all our postage charges to protect your purchases.

In the unlikely event that you receive a parcel with damaged packaging, we ask that you sign for the goods and print "DAMAGED" next to your signature to help us assess the situation. If you discover any damage to the products inside upon opening the parcel, please notify us immediately by email. We will ask you to return the items to us in their original packaging so we can assess the damage and arrange a replacement free of charge.

We understand the importance of prompt service, which is why we strive to make the process as efficient as possible. Once we have received the damaged item, we will arrange for its collection and redelivery of the replacement item. Please note that we reserve the right to offer a direct replacement, and if an item shows signs of being fitted, it will not be eligible for exchange under this policy.

At our company, we take pride in providing the highest level of customer service possible. If you have any questions or concerns regarding our damaged goods policy, please do not hesitate to contact us.

PAYMENT OPTIONS

We accept these types of payment:

1. Credit Cards (+5% to the final cost of goods and shipping)

Due to the nature of currency rate fluctuations and fees that credit card companies charge, the final billed amount is increased by +5%. By purchasing from us you are accepting these conditions as Hodoor Performance is not in any way liable for the exchange rates and charges applied by your credit card company. If you are in any doubt please contact us.

A credit card charge of 5% will be applied for Visa and MasterCard credit cards at the checkout. All transactions are processed in USD/EUR/GBP, if your credit card is billed in another currency; the amount charged will be in USD/EUR/GBP, your credit card company will convert this amount into your local currency.

2. T/T Bank Transfer

This is a direct bank payment. You have to contact your bank to make a T/T Transfer. We provide you with the payment invoice, our bank name, account number, and SWIFT code. It may take up to 3-5 days for us to see your payment after it is done.

3. Irrevocable Transfers / Letter of Credit payments

In case of big payment amounts - we do also accept Letter of Credit / Irrevocable Transfers. A letter of credit is a document sent from our bank to your bank, that guarantees that we will receive your payment as soon as we have provided shipping documents. We can use this type for 10 000+ USD payments. 

4. Direct factory payment

In case of big payment amounts, we can arrange a direct payment to the manufacturer to make your payment safer. You will not be paying our company, but we will still handle your order. Usually, this is done with 50 000+ USD payments.

5. Cash payment

Currently, we are working to arrange our branching partners in Europe & World.

Please ask our sales team if we already have a partner who can receive payment and handle orders in your country.

6. PayPal payments

PayPal may hold funds up 21 days after you made a payment to our company. It means each time we will have to invest full amounts to the suppliers ourselves. As we are having lots of deliveries at the same time, it takes incredibly large investments, so we need to receive your full PayPal payment before shipping. We hope for your understanding. 

7. Crypto payments

By accepting cryptocurrency, we are providing our customers with a convenient and secure way to complete transactions. This is especially beneficial for our international customers as they no longer have to worry about currency conversions and high fees associated with traditional banking systems. With cryptocurrency, transactions are fast, reliable, and secure.  

IF SOMETHING GOES WRONG

At Hodoor World, we strive to provide our customers with the highest quality car styling products and customer service possible. We stand behind the quality of our products and take pride in ensuring that each and every order is delivered as promised.

However, we understand that sometimes things may not go as planned. If you encounter any problems during your purchase or have concerns about your order, we are here to help. Please don't hesitate to contact our general manager at [email protected] for assistance.

Please note that completely custom products (built-to-order) are non-cancellable and non-returnable once the order is placed. We ask that you carefully review all product specifications and customization options before placing your order to ensure that you are completely satisfied with your purchase.

In the event that you are not satisfied with your order, we encourage you to leave a review on Trustpilot https://www.trustpilot.com/evaluate/hodoor.world to let us know how we can improve. We value our customers' feedback and take it into consideration when making changes to our products or services.

At Hodoor World, we are committed to providing our customers with the best possible shopping experience. If you have any questions or concerns about your purchase, please don't hesitate to reach out to us. We are here to help in any way we can.